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MicroApps’s Transformation and Outsourcing services combine domain expertise, process management skills and change management capabilities to provide customized solutions to help companies gain competitive edge. MicroApps’s suite of services enables you "Go Next. Now".

MicroApps provides solutions that fundamentally improve the economics of our clients' businesses. We leverage our deep knowledge and experience in Decision Analytics, Risk and Financial Management, and Operations and Process Excellence for immediate business impact and long term financial value. MicroApps’s services are aligned to provide a competitive edge to the client by capturing reduced cost of operations, increased process efficiencies and improved control environment.

     Overview
     Customizations
     Multimedia Integrations
     Support
     Value Propositions

Overview

We offer a host of professional services to our customers in order to cater to their specific business requirements. Since we work on a highly flexible and adaptive technology platform, we can encompass changes and rapidly develop new features and enhancements. With advances in communication technologies, businesses need flexible and adaptive communications solution with multiple media support and multiple third party integrations. MicroApps's professional services cater to such customizations, integrations and enhancements and highly competitive prices. MicroApps's highly responsive Engineering team has already implemented various customizations for hundreds of processes deftly and quickly. These customizations have benefited businesses by improving productivity, reducing operational overheads and increasing automation - all impacting the bottom line while eliminating redundant costs. Moreover, MicroApps constantly strives to offer prompt support services to our customers. MicroApps offers quick resolution to its customers' requests and queries via a 24 × 7 Helpdesk that provides a holistic view and easy management of the submitted requests.

Customizations

Different enterprises have different communication requirements based on the nature of their business, scale of operation, network of branches and underlying telephony technology. Their communications solutions ought to be in sync with their business requirements. It becomes imperative for us to offer complete customization of our solutions so as to map our customers' processes in an efficient manner. We work on highly flexible and adaptive technology platforms, frameworks and solutions. Our innovative solutions accommodate changes as per the requirements of different clients, and effectively deal with all associated risks.

Multimedia Integrations

There have been constant innovations and developments in the field of communications. Earlier, people were connected only through telephones or postal services. With time, new devices such as computers, pagers, mobiles and PDAs came into being. At present, communication exchange takes place through different modes such as Email, SMS, Chat, or Video Call. Users are endowed with a host of communication channels and they want to be reached via their preferred mode. Email, SMS, and Chat are increasingly being used as the preferred means of communication. A robust communication solution ought to be flexible enough to seamlessly integrate with different media and offer multiple contact choice to its users.

MicroApps offers the following multimedia integrations:

Email - MicroApps’s flexible solutions offer email support in order to facilitate quick response option for inbound campaigns. We integrate with the Send mail Server to provide email support to our solutions. Email integration empowers your agents to revert to customer queries in record time. In case of an inbound campaign for travel, the customer asks details for different packages, destinations covered and itinerary. Such details can be quickly sent by an email to the customer. Apart from that you can run separate email campaigns for processes such as marketing and market research.

SMS - With the increasing use of mobiles, people wish to receive important messages and updates on the move. MicroApps’s solutions provide SMS support in integration with the gateway or service provider. SMS can be used as a communication channel when small piece information is to be shared. In case In case of a financial advisory, customers are curious about the market fluctuations so they want to be apprised of current market status. Bank account holders wish to be updated with their account balance after each transaction. In such cases, SMS can be sent to the customers. Apart from that, SMS campaigns are increasingly being used in the retail industry to send promotional messages regarding weekend promotions, fairs and events etc.

Chat - As people these days are usually connected through online messengers, a quick two-way communication exchange takes place via chat. Unlike email, one does not need to wait for so long for the response. MicroApps’s solutions also provide chat support in integration with the gateway or service provider. Chat can be used to provide support services especially in case of technical support. Customers can get in touch with available technical experts and instantly resolve their queries.

Support

MicroApps offers 24x7 support services to its customers at unparalleled cost. It is committed to offer improved efficiency through MicroApps Ticketing System (NTS). NTS facilitates professional management of support requests, transparency through live support details and overall high responsiveness. We offer quick resolution of issues by offering multi-channel support via online query submission, chat, email or phone. Additionally, the issue resolution process follows Time-based Automatic Escalation instead of multiple point of contact escalation (that is one of the industry pain-point) to ensure smooth operations and customer satisfaction.

MicroApps offers three different support packages (Silver, Gold, Platinum) allowing its customers to pick-n-choose the desired package as per their requirement.

Silver: Silver support package is the basic level of support that is appropriate for organizations that have a strong and experienced IT team, and require minimum support assistance.

Gold: Gold support package is the next higher level of support that includes certain free visits from engineers along with priority responsiveness.

Platinum: Platinum support package is the most advanced level of support that includes complementary Professional Services along with top-priority response and free visits from engineers.

In order to facilitate communication exchange between MicroApps and its customers, MicroApps has a dedicated customer portal. MicroApps customer arena not only allows easy access to NTS (MicroApps Ticketing System), but also provides important updates and services related information. Apart from the NTS area, the portal also contains a feedback form in which customers can rate the service quality and receive complementary gifts in return. After thorough analysis, specific areas of concerns are given better attention as the support process is constantly enhanced with a customer-centric view. The portal also publishes latest news from MicroApps so as to keep its customers apprised of MicroApps’s activities and updates.

Value Proposition

Our value proposition to our clients is simple and precise: "We offer a team of professionals working out of India, with deep domain knowledge in software development & services, focus on innovator companies, and a culture of ownership and innovation". This translates into substantial improvement of the services of our clients, both quality and practicality wise.

We focus on small innovator companies rather than the Fortune 500 companies. Our strong points are high quality output, cheaper costs, faster turnaround time and flexible solutions. Our ultimate goal is our client's all-round development and success. Client satisfaction is such a central issue to our organization that our employee-incentives are linked with client feedback

Quality Solutions

Right from the very beginning of our journey we have been offering our clients innovative, productive, cost-effective and easy-to-use software solutions.

Unlike other software support service providers, we at MicroApps hire top IT professionals, who are entrusted with the responsibility of each venture. Our talented professionals go on striving relentlessly with their deep domain knowledge and other relevant experience to evolve newer, more effective solutions.

Fast & Cost-effective Solutions

We do not charge exorbitant billing-rates; moreover, at MicroApps, we take every necessary step to provide our customers with cutting-edge solutions that are essentially affordable. In fact, we do not mind putting in an extra penny if that benefits our customers. Hence, we make sizeable investments in hiring brilliant, knowledgeable professionals as well as in the development of frameworks and software solutions to give our clients some cost-advantage. Our fast turnaround time too contributes to our customers' cost-benefit.

Flexible Solutions

As provider of turnkey solutions to our customers, we work up highly flexible frameworks and solutions. These generic solutions allow for changes as per the requirements of different clients and effectively deal with all associated risks.

MicroApps advantages that makes outsourcing easier for you:

     Turnkey developments that curtail resource requirements
     Flexible solutions allowing change in plans
     Regular interaction with the client to update on status

Extensive support plan to ensure that the client has access to our knowledge and proficiency even after delivery

”Well done is better than well said.”   – Benjamin Franklin

So,Let our Work Speaks…

 

Intend to add value to your business

Speed and quality

Thought, derived processes

User centric approach

Committed to quality

Flexibility

Synergy of aesthetics & technology

Reliable services